IT Support and Maintenance Delhi NCR — 24/7 Managed Services 2026
Delhi NBFC downtime at peak hours costs lakhs per hour. Hospital systems cannot fail. 24/7 IT support with 1-4 hour response SLA ensures your critical systems stay online.
MICS Team··4 min read
IT Support and Maintenance Delhi NCR — 24/7 Managed Services
For Delhi businesses where IT downtime directly translates to financial loss — NBFCs, hospitals, e-commerce companies, trading firms — reactive support (call when broken) is not sufficient. Proactive managed services prevent failures before they happen and resolve them in minutes when they do.
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What Downtime Costs Delhi Businesses
NBFC Loan System Down
Borrowers cannot pay EMIs, field officers cannot disburse loans, collection agents cannot reconcile. 2-hour downtime during collection day = Rs. 2-5 lakh in delayed collections and staff cost.
Hospital HMS Down
Patient registration stops, pharmacy billing halts, OPD queues pile up. Every hour of downtime requires post-recovery manual reconciliation adding 4-6 hours of extra work.
E-Commerce Platform Down
Revenue stops completely. Customers switch to competitors. Negative reviews if cart data is lost.
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MICS Managed IT Services
24/7 Monitoring
- Server uptime monitoring with 1-minute polling
- Database performance and query time tracking
- Application health endpoints checked every 5 minutes
- Security incident detection and immediate alert
- SSL certificate expiry alerts (30 days advance)
Support Channels
- WhatsApp (response within 15 minutes at any hour)
- Phone (direct line, no IVR)
- Email ticketing for non-urgent requests
- Video call for complex diagnosis
Response SLA by Plan
| Plan | Response Time | Monthly Cost |
|---|---|---|
| Basic | 8 business hours | Rs. 10,000/month |
| Standard | 4 hours (24/7) | Rs. 15,000/month |
| Premium | 1 hour (24/7) | Rs. 25,000/month |
| Critical | 30 minutes (24/7) | Rs. 40,000/month |
Preventive Maintenance
- Monthly operating system and security patches applied
- Database index optimisation and vacuuming
- Log rotation and disk space management
- Backup verification (automated restore test monthly)
Disaster Recovery
- Daily automated backups to AWS S3 (separate region)
- RTO (Recovery Time Objective): 4 hours for Standard plan
- RPO (Recovery Point Objective): 24 hours (previous night's backup)
- Tested quarterly — not just assumed to work
On-Site Support (Delhi NCR)
For hardware issues, network problems, or critical situations requiring physical presence — MICS engineers can be on-site in Delhi NCR within 4 hours.
Free IT infrastructure audit: +91 9355273535 | admin@mics.asia
IT SupportMaintenanceDelhi NCR24x7
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